Transaction Engine
The short blurb you write on your own listings now appears on the vehicle page, in a Purchase details box beneath the location and delivery cards. The words you chose to sell a unit reach the buyer who is reading about it.
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AI Sales Agent
Someone working at group level can create widget links for the whole group. The list offers only the actions every active rooftop can carry out, so a buyer never lands on one their own rooftop cannot complete.
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Transaction Engine AI Sales Agent
Ekho's documentation is rebuilt around four sections: buyers, the AI Sales Agent, the Transaction Engine, and a full API reference. The buyer and Sales Agent guides are open in full, the Transaction Engine opens on a preview, and the API reference appears once an Ekho client signs in.
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eventTypes, so a single endpoint URL and a single signing secret can cover every event you subscribe to. 
Transaction Engine
Dealers can sell preorder vehicles ordered directly from the manufacturer through Ekho's fast checkout flow, not just inventory already on the lot. Buyers picking up in person can also choose from multiple pickup locations.
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AI Sales Agent
Dealers with the Transaction Engine can let their AI Sales Agent guide a buyer straight into checkout during the conversation, instead of only answering questions about buying online. Turn it on or off from Capabilities in Admin Portal.
Read the announcementvehicle field is renamed to catalog_vehicle on preorder and purchased-vehicle resources and their webhooks. Vehicle build options split into catalog_vehicle.specs and pga, and fulfillment_details.assigned_account_name reports the servicing account's name. 
AI Sales Agent
Dealers write the prompt that greets visitors on the chat launcher, targeted to the kind of page it appears on, and the AI Sales Agent can name the vehicle a buyer is viewing or viewed earlier in the same visit.
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AI Sales Agent
Once a buyer shares their contact info with the AI Sales Agent, it's remembered for the rest of that session. Texting in, booking a visit, or getting pre-qualified again no longer asks for the same details twice.
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AI Sales Agent
The AI Sales Agent answers on the website and over text in under five seconds, at any hour, and can carry a conversation through to a completed purchase.
Read the announcementAI Sales Agent
The Sales Agent inbox can start a new text conversation with a lead, not just continue one a customer starts. A rep picks a number, adds vehicle context, and sends the first message.
AI Sales Agent
Leads that arrive from a dealer's own CRM can now be worked by the Sales Agent's automated outreach. Leads the team is already working are left alone.
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AI Sales Agent
Leads, customers and sales activity move in both directions, so the CRM stays the system of record.
Read the announcementTransaction Engine
Dealers can point the storefront's Learn menu at their own pages.
AI Sales Agent
A prospect who texts a dealer's published number gets an answer even with no lead on file. The message opens a conversation and records the buyer's consent.
AI Sales Agent
Dealers write the prompt that greets visitors on the chat launcher, and an edit goes live without waiting on a release. Each nudge can be targeted to the kind of page it appears on.
AI Sales Agent
Native texting with photo and video attachments, and a web chat that can continue over SMS.
Read the announcementlead.updated now fires when a buyer changes their name, phone or address. 
AI Sales Agent
Lead routing decides the department, the person in it and the escalation criteria automatically.
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AI Sales Agent
The widget is rebuilt around booking and pre-qualification, so a buyer gets from browsing to a confirmed time in fewer steps.
Read the announcementTransaction Engine AI Sales Agent
Dealers can require a visitor's consent before the Ekho script sets any cookie or loads any tracking, which regions with opt-in privacy rules need.
GET /preorders, authenticated with scoped API tokens. 
AI Sales Agent
Connect Salesforce from Settings without an implementation call. Every field in the CRM config is self-serve, and credentials are stored encrypted.
Read the announcementAI Sales Agent Transaction Engine
Upload your own logo and move between accounts from one menu in the top left of the Admin Portal.
AI Sales Agent
The agent only speaks to the brands and categories a rooftop actually carries, and routes the buyer on when it does not.
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Transaction Engine
A dealership account can hold several F&I coverage providers at once, each with its own products. The buyer still sees one menu.
Read the announcementTransaction Engine
Each lender row on an order expands to show the offer terms and any outstanding stipulations, so a conditional approval reads clearly.
AI Sales Agent
Dealers choose which leads get automated follow-up, and can see where follow-up stands on a lead.
Read the announcementAI Sales Agent
Every conversation carries a written summary.
createCart() and redirect(). 
Transaction Engine
Connect your own Google Analytics, Google Tag Manager, Meta, TikTok, Google Ads and Tracklution accounts per rooftop, and report down-funnel checkout milestones as conversions rather than page views.
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AI Sales Agent
A group runs a parent account with a child account per rooftop, so each store has its own agent, inventory and routing while the group keeps one set of defaults. Every agent knows what the other locations carry.
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Transaction Engine
Dealers and manufacturers set up promotions with their own eligibility rules, and every offer a buyer qualifies for is priced into their deal at checkout.
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AI Sales Agent
A manufacturer can run the Sales Agent on its corporate site, scoped to its own brand and its authorized dealers' vehicles. Buyers are handed to the nearest dealer, whose own agent picks the conversation up.
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AI Sales Agent
Upload any number of documents in Admin Portal and the Sales Agent answers from them, on web chat and over SMS.
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Transaction Engine
Used listings can carry cosmetic, mechanical, title and history, and dealer warranty reports, each published at the dealership's discretion.
Read the announcementAI Sales Agent
The Sales Agent answers inbound leads at any hour, on the website and over text. It answers inventory questions, qualifies the buyer and books the appointment.
Grade any dealership website for free and see how it shows up in AI search, in Google, and against nearby competitors.
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Transaction Engine
F&I moves into the checkout itself. Dealers present coverage inside the flow, and the menu adapts to the buyer and the dealer.
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Transaction Engine AI Sales Agent
A new AI-powered merchandising engine that automatically generates rich, SEO-optimized vehicle descriptions, highlights key features, and surfaces the most compelling selling points for each unit. Inventory pages now dynamically adapt to buyer intent, showing relevant comparisons and recommendations based on browsing behavior.
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Transaction Engine
The new Lead Capture module gives dealers a suite of conversion tools — smart forms, exit-intent overlays, and contextual CTAs — all designed to turn anonymous website traffic into actionable leads. Every captured lead flows directly into the Ekho CRM with full attribution and engagement history.
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Why we stopped using hosted AI deck tools and built a tokenized, git-backed deck composer instead. Every prospect deck, board deck, QBR and all-hands now comes out of it.
Ekho's documentation is now four sections, generated from the codebase so it stays current, and you can ask it questions in your own words.
Group-level users can now create widget links for every rooftop at once, offering only the actions all of them can honour.
The short blurb you write on your own listings now appears on the vehicle page, in your words, where the buyer is deciding.
Preorder vehicles ordered from the manufacturer now move through the same fast checkout as inventory on the lot.
When a buyer asks to just buy the thing, the AI Sales Agent can now take them there.
The AI Sales Agent now remembers what a buyer already told it, so the second ask isn't the same as the first.
It started as a hackathon project. It now answers buyers in under five seconds at any hour, and it can close the deal.
Leads, customers and sales activity now move in both directions between Ekho and Lightspeed CRM, so your CRM stays the system of record.
The leads sitting untouched in your CRM can now be worked by the Sales Agent, on the follow-up schedule you already use.
Ethan Poortenga joins Ekho as our founding Product Manager, from Hang and Amazon.
Tommy Xue joins Ekho as AI Product Manager, from DoorDash, where he led internal AI efforts and built the data platform behind their newer verticals.
What shipped, what our customers are achieving, and what we're seeing in the field. One email every other week.
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We write about AI trends in vehicle retail, dealer best practices for online sales, partnership announcements, product updates, and industry research — including our annual AI vehicle research study.
Yes. Every case study features a real Ekho partner with verified results. We work directly with dealers and OEMs to document their experience and share learnings with the industry.
Visit our product pages for detailed information on Sales Agent, Website, and Transaction Engine — or book a demo to see the platform in action with your inventory.
