Legal

Terms & Conditions

Last updated: March 28, 2026

Terms and Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

These Terms and Conditions of Use ("Terms") are a legal agreement between you and Ekho Inc. and its subsidiaries (collectively, the "Company"). By accessing or using this website and Ekho services (the "Site"), you agree to be bound by these Terms. The Company may revise and update these Terms at any time. Your continued use of the Site constitutes acceptance of any such changes.

1. Ownership

Except for items in the public domain or Third-Party Links (as defined below), all information and materials on the Site, including without limitation text, graphics, and images (collectively, the "Materials"), are owned by or licensed to the Company and/or its content providers.

The Company retains all proprietary rights in all copyrighted material, trademarks, and other proprietary information displayed on the Site. The Company owns a copyright in the selection, coordination, and arrangement of the Site. Nothing contained on the Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Materials without the prior written permission of the Company or the applicable rights holder.

2. Use of the Site, Termination and Suspension

Except for your non-commercial personal use, the Site may not, in whole or in part, be sold, reproduced, published, or redistributed in any medium for any commercial or non-commercial purpose.

Unauthorized use of the Site or Materials may violate intellectual property laws or other applicable laws. Use of the Materials on any other website or in any networked computer environment is strictly prohibited.

By using the Site, you agree to comply with all applicable laws and agree not to interfere with the use and enjoyment of the Site by others or with the Company's or its vendors' security measures.

You agree not to:

Transmit any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful, or otherwise objectionable material;
Transmit material that could damage, disable, or impair the Site or other computers;
Send unsolicited advertising or promotional materials;
Restrict or inhibit any person from using the Site;
Reverse engineer, decompile, or disassemble any portion of the Site;
Gain unauthorized access to the Site, user accounts, or personal information;
Use automated systems (including robots, spiders, or offline readers) to access the Site in a manner that overloads Company servers;
Upload viruses, malware, or other harmful code;
Alter or modify any Site content or services;
Misrepresent your identity or affiliation;
Collect information from the Site for purposes other than personal use; or
Attempt, assist, or permit others to engage in any of the foregoing.

The Company may, at its sole and absolute discretion, suspend, restrict, or terminate your access to the Site or any services at any time, with or without notice and for any reason or no reason, including without limitation if the Company suspects a violation of these Terms, applicable law, fraud, security concerns, or compliance risks. The Company shall have no liability whatsoever to you or any third party for any suspension, restriction, or termination of access, including for any loss of data, loss of access, loss of transactions, or other damages arising from such action.

Upon termination, the provisions of these Terms that by their nature should survive termination shall survive, including without limitation Ownership, No Warranties, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

3. Payment Terms, Digital Asset Payments

Certain products or services available through the Site, including without limitation vehicle transaction facilitation, titling, registration, or related services, may require payment of fees. By initiating a transaction through the Site, you agree to pay all applicable fees, charges, taxes, and other amounts disclosed to you at the time of the transaction.

All prices are stated in U.S. Dollars unless otherwise indicated. You authorize the Company and/or its third-party payment processors to charge your selected payment method for the full amount due in connection with your transaction.

The Company may permit customers to utilize a digital asset payment option processed exclusively through Stripe or another designated third-party payment processor.

The Company reserves the right to modify pricing at any time prior to confirmation of a transaction. A transaction is not final until confirmed by the Company or its designated payment processor.

The Company may utilize third-party payment processors to facilitate transactions. The Company is not responsible for errors, interruptions, or security incidents attributable to such third-party processors. Your use of any third-party payment service may be subject to additional terms and conditions imposed by such provider.

Except as otherwise required by applicable law, all payments are final and non-refundable, subject to applicable law to remain consistent with consumer protection laws, chargeback analog issues and state refund laws.

The Company may, in its sole discretion, permit payment using digital assets, cryptocurrencies, or other blockchain-based tokens ("Digital Assets").

If you elect to use Digital Assets as a payment method, you acknowledge and agree that:

Pricing in U.S. Dollars: All products and services are priced in U.S. Dollars. The amount of Digital Assets required to complete a transaction will be determined based on the applicable exchange rate at the time specified by the Company or its payment processor.
Volatility: Digital Assets are highly volatile. You assume all risks associated with fluctuations in value between the time you initiate a transaction and the time it is confirmed.
Processing: Digital Asset payments are processed entirely by Stripe or another designated third-party payment processor. The Company does not receive, hold, custody, exchange, or transmit Digital Assets and receives only U.S. Dollars from such processors. The Company is not a digital asset exchange, broker, custodian, money transmitter, or money services business and does not provide Digital Asset services. Payment shall be deemed received only upon confirmation by the Company's designated payment processor and receipt of U.S. Dollars by the Company. The Company's obligations are expressly conditioned upon successful payment processing.
Refunds: Refunds for transactions funded through a Digital Asset payment method will be processed exclusively through the Company's designated third party payment processor. Where applicable, the refunded amount may be converted into Digital Assets by the payment processor and returned to the original wallet address associated with the transaction, in accordance with the processor's terms and policies. The Company does not control the timing, conversion rate, wallet mechanics, or settlement of such refunds and is not responsible for fluctuations in Digital Asset value between the time of the original payment and the time the refund is processed.
Third-Party Providers: Digital Asset payment functionality is provided exclusively through third-party payment processors such as Stripe. The Company does not control and is not responsible for the processing, validation, screening, conversion, settlement, or operation of Digital Asset transactions handled by such providers. Your use of such payment functionality is subject to the applicable third-party provider's terms and policies.
Compliance: The Company reserves the right to conduct identity verification, request additional documentation, delay, suspend, cancel, or refuse any transaction for compliance, fraud prevention, or legal reasons, and to cooperate with law enforcement or regulatory authorities as required by law.

The Company reserves the right to decline or suspend Digital Asset payment methods at any time without notice.

4. Age and Responsibility

You must be at least eighteen (18) years of age to use the Site and to create binding legal obligations. By using the Site, you represent and warrant that you meet this requirement. The Company assumes no responsibility for any misrepresentation of age.

5. Privacy

You acknowledge that you have read the Company Privacy Policy and CCPA Notice at Collection, each of which is incorporated by reference into these Terms, and consent to the collection and use of your information as described therein.

6. Communications Consent

By using the Site or providing your phone number in connection with a transaction, you consent to receive communications from the Company and its Partners, including automated text messages (SMS/MMS), phone calls, and emails related to your transaction, account, or inquiry. Message frequency varies. Message and data rates may apply.

You may opt out of automated text messages at any time by replying STOP to any message. You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us at support@ekho.com. Opting out of transactional communications may not be possible while a transaction is in progress, as such communications are necessary to complete the services you have requested.

7. Data Security

The Company maintains administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, loss, or destruction. These safeguards include SOC 2 Type II compliance, PCI DSS compliance via our payment processor, encryption of sensitive data at rest and in transit, and regular security assessments.

While we take commercially reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. No Warranties

The Site and all services made available through it, including without limitation vehicle transaction services and any Digital Asset payment functionality, are provided on an "as is" and "as available" basis. Neither the Company nor any of its subsidiaries, affiliates, suppliers, licensors, service providers, employees, agents, or other related parties (collectively, the "Company Related Parties") makes any representations or warranties of any kind, whether express, implied, statutory, or otherwise, regarding the Site or any services provided through it.

Without limiting the foregoing, neither the Company nor any Company Related Party warrants that: (a) the Site or any services will be uninterrupted, timely, secure, or error-free; (b) any defects will be corrected; (c) the Site, services, or content will be accurate, complete, reliable, or suitable for any particular purpose; or (d) any transaction, including any payment transaction processed through a third-party payment processor, will be completed successfully.

The Company makes no representations or warranties regarding the availability, functionality, security, performance, or compliance practices of any third-party service provider, including without limitation Stripe. Any Digital Asset payment processing, screening, conversion, settlement, or related services are performed exclusively by such third parties, and the Company disclaims all responsibility for their acts or omissions.

No oral or written information or advice provided by the Company or any Company Related Party shall create any warranty not expressly stated in these Terms.

To the maximum extent permitted by applicable law, the Company and all Company Related Parties expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, or security.

9. Limitation of Liability

To the maximum extent permitted by law, the Company and all Company Related Parties shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of or inability to use the Site.

10. Indemnification

You agree to indemnify and hold harmless the Company and its affiliates, officers, directors, employees, and agents from all claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Site, violation of these Terms, or infringement of any third-party rights.

11. Third-Party Links

The Site may contain links to third-party websites or services ("Third-Party Links") that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, practices, or availability of any Third-Party Links. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, goods, or services available on or through any Third-Party Links. We encourage you to review the terms and privacy policies of any third-party website or service before providing personal information or completing any transaction.

12. Governing Law and Jurisdiction, Dispute Resolution, Class Action Waiver

These Terms shall be governed by the laws of the State of New York, without regard to conflict-of-law principles. Unless otherwise stated, you consent to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or your use thereof shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its applicable rules. The arbitration shall be conducted in New York County, New York, unless otherwise agreed by the parties. Disputes relating to Digital Asset transactions are included.

YOU AND THE COMPANY AGREE THAT ANY CLAIMS SHALL BE BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION.

Nothing in this section shall prevent either party from seeking injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

13. No Waiver

Failure by the Company to enforce any provision shall not constitute a waiver of such provision.

14. Modification

The Company may modify these Terms at any time. Continued use of the Site constitutes acceptance of the modified Terms.

15. Additional Terms

Additional terms may apply to certain portions of the Site.

16. Accessibility Disclaimer

The Company is committed to making the Site accessible to all users. If you experience any difficulty accessing any portion of the Site, please contact us at support@ekho.com or by mail at 31 East 32nd Street, Floor 3, New York, New York 10016 so that we may attempt to provide the information or services you seek through an alternative method.

17. No Relationship

Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship.

18. Severability

If any provision is held unenforceable, the remaining provisions shall remain in full force and effect.

19. Copyright Infringement Claims, User Submissions

If you believe that any content on the Site infringes your copyright, you may submit a written notice of claimed infringement to the Company's designated copyright agent. Such notice must include: (a) identification of the copyrighted work claimed to have been infringed; (b) identification of the allegedly infringing material and its location on the Site; (c) your contact information; (d) a statement that you have a good faith belief that the disputed use is not authorized; (e) a statement made under penalty of perjury that the information provided is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and (f) your physical or electronic signature.

Notices should be sent to: support@ekho.com

If you submit, upload, post, or otherwise provide any information, content, or materials to the Company or through the Site ("Submissions"), you represent and warrant that you own or have all necessary rights to provide such Submissions.

By providing Submissions, you grant the Company a non-exclusive, worldwide, royalty-free, fully paid, transferable, sublicensable, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, publicly display, and create derivative works from such Submissions in connection with the operation, marketing, and improvement of the Site and the Company's business.

The Company is under no obligation to maintain any Submissions in confidence or to use any Submissions.

20. Intellectual Property Notice

21. Entire Agreement

These Terms constitute the entire agreement between you and the Company relating to the Site.